Podcast

103 Moving Service To The App Store

Session 2: Service & Operations

“Moving Service Functions from the Call Center to the App Store”

We still primarily serve our customers in a business model defined by answering inbound phone calls, managing forms, and opening lock boxes. However, the entire world, including seniors, is rapidly shifting to an app economy. The AARP found that individuals over 50 dramatically increased their adoption of smartphones, tablets, and wearable devices during the pandemic. Today, 97% of individuals over the age of 50 report owning at least one primary digital device. How will expectations change for modes and hours of communications? Will payment expectations shift from ACH to Venmo? What opportunities does this present for better meeting the needs of retirees?

Connect with the Panelists:

Zainab Noorali, Infosys, Moderator
Bobbie Shrivastav, Benekiva
Peter Sanderson, Socotra
Manisha Bhargava, Innoveo
Galya Appell, AmeriLife

 

Learn more about Nassau Re/Imagine: imagine.nfg.com

Connect with us: https://www.linkedin.com/showcase/nassau-reimagine

 Listen

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This information is provided by Nassau for informational purposes only and is not meant to provide any legal, tax, or investment advice. It is not intended to advertise, market or promote third party products or services. Nassau and our sponsors do not endorse and are not responsible or liable for any third party content, advertising, products, services or other materials from such third parties. Symetra® is a registered service mark of Symetra Life Insurance Company.

‘Symetra® is a registered service mark of Symetra Life Insurance Company.’

Laura Dinan Haber103 Moving Service To The App Store
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102 Finding Customers In A Distracted World

Nassau Re/Imagine Retiretech Forum
Panel 1: Sales & Marketing

“Starting Retirement Planning Discussions in an Increasingly Distracted World”

Retirement planning is a critical need for millions of Americans. However, it’s never been harder than it is today to start that important conversation. Call screening technology grows more sophisticated. Digital ad prices increase. Email open rates decline. Conflicting messages in the mainstream media cause doubt about the value of our core products. In addition, a growing stream of television ads threaten to create health care planning fatigue. How should the industry adapt and find more effective ways to create more individual retirement plans? What platforms will advisors and distributors need to make finding clients as efficiently as possible?

Connect with the Panelists:

Denny Southern, President of Annuities & Retirement Planning, AmeriLife, Moderator
Bryan Padgette, Senior VP, Sureify
Barbara Ingraham, Managing Director, Excess & Surplus, Verisk
Jeff Piotrowski, Market Leader, Insurance, Jornaya

Learn more about Nassau Re/Imagine: imagine.nfg.com

Connect with us: https://www.linkedin.com/showcase/nassau-reimagine

 Listen

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This information is provided by Nassau for informational purposes only and is not meant to provide any legal, tax, or investment advice. It is not intended to advertise, market or promote third party products or services. Nassau and our sponsors do not endorse and are not responsible or liable for any third party content, advertising, products, services or other materials from such third parties. Symetra® is a registered service mark of Symetra Life Insurance Company.

‘Symetra® is a registered service mark of Symetra Life Insurance Company.’

Laura Dinan Haber102 Finding Customers In A Distracted World
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101 Innovation & CX with Scott Campbell

CX and the art of storytelling have the power to motivate internal and external stakeholders. Done well, you can create value. Done poorly, and you may become the next meme. So how do you effectively harness that power to make external sales, build brand value, or sell innovative ideas inside a formal company?

Join us as we discuss Innovation & CX with Scott Campbell, Senior VP & Chief Client Officer at American National.

[Bonus]: Listen until the end to discover the common thread between cargo shorts, Debbie Gibson, and corporate innovation.

Connect with Scott Campbell: https://www.linkedin.com/in/scottccampbell/

Learn more about Nassau Re/Imagine: imagine.nfg.com

Connect with us: https://www.linkedin.com/showcase/nassau-reimagine

 Listen

Show Sponsors

This information is provided by Nassau for informational purposes only and is not meant to provide any legal, tax, or investment advice. It is not intended to advertise, market or promote third party products or services. Nassau and our sponsors do not endorse and are not responsible or liable for any third party content, advertising, products, services or other materials from such third parties. Symetra® is a registered service mark of Symetra Life Insurance Company.

‘Symetra® is a registered service mark of Symetra Life Insurance Company.’

Laura Dinan Haber101 Innovation & CX with Scott Campbell
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100 A New Way To Think With Roger L. Martin

We’re here today to talk about Roger’s latest book, A New Way To Think, and explore how to drive innovation inside corporations. Roger L. Martin is a professor of Strategic Management, Emeritus at the University of Toronto’s Rotman School of Management, where he also served as Dean. In 2017 Thinkers 50 named him the world’s number one management thinker. He has published 12 books.

Join us for our 100th conversation and follow Roger at https://rogerlmartin.com.
Learn more about Nassau Re/Imagine: imagine.nfg.com
Connect with us: https://www.linkedin.com/showcase/nassau-reimagine

 Listen

Show Sponsors

This information is provided by Nassau for informational purposes only and is not meant to provide any legal, tax, or investment advice. It is not intended to advertise, market or promote third party products or services. Nassau and our sponsors do not endorse and are not responsible or liable for any third party content, advertising, products, services or other materials from such third parties. Symetra® is a registered service mark of Symetra Life Insurance Company.

‘Symetra® is a registered service mark of Symetra Life Insurance Company.’

Laura Dinan Haber100 A New Way To Think With Roger L. Martin
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099 Innovation in Senior Health with Martin Pazzani

Today we are continuing the conversation about innovation in senior health. From CMO at Bally Fitness to serial entrepreneur; Martin Pazzani joins us to share his focus on reinventing the fitness business as upstream preventive healthcare. The question has now become: are you going to die too soon or live too long? Could it be a key to threats facing the insurance industry?

Listen to gain insights into reducing stress and gaining better mindfulness. Hint: Get Outside!

Learn more about Healthy Recharging: https://www.amazon.com/SECRETS-AGING-WELL-Healthier-Recharge-ebook/dp/B08B8YC99R

Connect with Martin Pazzani: https://www.linkedin.com/in/pazzani/

Learn more about Nassau Re/Imagine: imagine.nfg.com

Connect with us: https://www.linkedin.com/showcase/nassau-reimagine

 Listen

Show Sponsors

This information is provided by Nassau for informational purposes only and is not meant to provide any legal, tax, or investment advice. It is not intended to advertise, market or promote third party products or services. Nassau and our sponsors do not endorse and are not responsible or liable for any third party content, advertising, products, services or other materials from such third parties. Symetra® is a registered service mark of Symetra Life Insurance Company.

‘Symetra® is a registered service mark of Symetra Life Insurance Company.’

Laura Dinan Haber099 Innovation in Senior Health with Martin Pazzani
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098 Medicarians – Improving Senior Health

We recently attended the first Medicarian conference in Las Vegas. Jay Weintraub took the top Medicare Supplement conference and broadened it to include innovation. Innovation across the entire senior healthcare space. We interviewed a number of leaders on the event floor and pulled the recordings into three podcasts.Today, in part 3 of 3, we’ll explore innovation in improving senior health care. With new technology “extra benefits” of plans are quickly morphing into digital health management platforms – and those platforms include items like devices, fitness programs, and even food.

FarmboxRX
Ashley Tyrner
CEO
Big idea: Food is a medicine that is good for plan members and health plans.

Gilad Shai
Big idea: It’s time to create an innovation ecosystem in senior health and wellness. (And BTW, mobile phones continue to change our health for the better.)

Careington International
Mike Ramsey
Director of Sales
Big idea: Virtual dentistry, healthcare, and pet care is here to stay.

Healthee
Guy Benjamin
CEO
Big idea: Workers need advice at scale on how to use their employee benefits.

Ottalaus Health
Christopher Liechty
Head of Marketing at Ottalaus Health
Big ideas: People need “Lego” blocks for personalized remote care monitoring of chronic conditions.

Learn more about Nassau Re/Imagine: imagine.nfg.comConnect with us: https://www.linkedin.com/showcase/nassau-reimagine

 Listen

Show Sponsors

This information is provided by Nassau for informational purposes only and is not meant to provide any legal, tax, or investment advice. It is not intended to advertise, market or promote third party products or services. Nassau and our sponsors do not endorse and are not responsible or liable for any third party content, advertising, products, services or other materials from such third parties. Symetra® is a registered service mark of Symetra Life Insurance Company.

‘Symetra® is a registered service mark of Symetra Life Insurance Company.’

Laura Dinan Haber098 Medicarians – Improving Senior Health
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097 Medicarians – Customer Creation

We recently attended the first Medicarian conference in Las Vegas. Jay Weintraub took the top Medicare Supplement conference and broadened it to include innovation. Innovation across the entire senior healthcare space. We interviewed a number of leaders on the event floor and pulled the recordings into three podcasts. Today, in part 2 of 3, we’ll explore innovation in customer creation. Recent regulations released by the CMS, privacy changes on social media platforms, and iOS changes have radically reshaped how we find, engage, and connect with seniors.

CoverRight
Richard Chan
CEO at CoverRight
Big idea: Important to engage senior consumers at the start of their shopping experience, not just at point of purchase.

AcquireCrowd
Thomas Cutting
CEO
Big idea: Effectively converting leads requires a deeper understanding of how to activate each opportunity based on individual demographic data.

Verisk Marketing Solutions – Jornaya
Jeff Piotrowski
Market Leader, Insurance
Big idea: Not only do we need to be compliant, but we also need to understand who the lead actually is and what happens after they turn into a client.

EasyHealth
Greg Salwitz
Chief Product Officer
Big idea: It’s time to move from a transactional to a relationship-based, member-centric model in the Med Supp market for better retention and satisfaction.

BrokerCalls
Joe Marino
Big idea: CMS compliance will dominate AEP lead generation this year. Seniors getting more tech-savvy.

Inspire Health Tech
Mark Seghers
CEO & Founder
Big idea: Seniors need a lot of help navigating a bewildering variety of health plans

eQuoto
Danny Greeson
Founder at eQuoto
Daryl Goldstein
VP, Sales And Business Development
Big idea: Don’t waste agent time working with or speaking with low-intent leads.

Regal Voice
Katie Aprile
Account Executive at Regal Voice
Big idea: Agents should consider using a voice platform designed for B-C during this AEP season.

RGI Solutions
Bob Donnellan
VP of Sales & Marketing at RGI Solutions
Big idea: Take the risk out of AEP this year by working with a performance-based marketing agency.

Learn more about Nassau Re/Imagine: imagine.nfg.com

Connect with us: https://www.linkedin.com/showcase/nassau-reimagine

 Listen

Show Sponsors

This information is provided by Nassau for informational purposes only and is not meant to provide any legal, tax, or investment advice. It is not intended to advertise, market or promote third party products or services. Nassau and our sponsors do not endorse and are not responsible or liable for any third party content, advertising, products, services or other materials from such third parties. Symetra® is a registered service mark of Symetra Life Insurance Company.

‘Symetra® is a registered service mark of Symetra Life Insurance Company.’

Laura Dinan Haber097 Medicarians – Customer Creation
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096 Medicarians – Future of Distribution

We recently attended the first Medicarian conference in Las Vegas. Jay Weintraub took the top Medicare Supplement conference and broadened it to include innovation. Innovation across the entire senior healthcare space. We interviewed a number of leaders on the event floor and pulled the recordings into three podcasts. Today, in part 1 of 3, we’ll explore innovation in distribution. People want people to help them navigate this complex topic. However, the tools, the processes, and the outcomes are changing quickly.

HealthIQ
Gaurav Suri
President & Chief Business Officer
Big idea: Consumers need very sophisticated help navigating all the plans to find that one is best for them.

ABM Insurance 
Mike Alexander
Principal, ABM Insurance
Big idea: Digital helps you touch your customer more frequently, but you need to see them in person to connect.

Viewpoint Ventures
Drew Aldrich
Managing Partners
Big idea: Humans will remain central to insurance sales, but wholesaling will go digital.

Joe Jordan
Big idea: Biggest problem humans face is the aging of the population – paying for healthcare is a critical issue for this group.

Insurance Toolkits
Joe Wahl
Co-Founder
Big idea: Software should help agents present Medicare products confidently and not rely on calling their upline for guidance.

CSG Actuarial  
Brien Welch
Sales Director at CSG Actuarial, LLC
Omaha, Nebraska, United States
Big idea: Take all development direction from the agent users and you will build a business.

Learn more about Nassau Re/Imagine: imagine.nfg.com

Connect with us: https://www.linkedin.com/showcase/nassau-reimagine

 Listen

Show Sponsors

This information is provided by Nassau for informational purposes only and is not meant to provide any legal, tax, or investment advice. It is not intended to advertise, market or promote third party products or services. Nassau and our sponsors do not endorse and are not responsible or liable for any third party content, advertising, products, services or other materials from such third parties. Symetra® is a registered service mark of Symetra Life Insurance Company.

‘Symetra® is a registered service mark of Symetra Life Insurance Company.’

Laura Dinan Haber096 Medicarians – Future of Distribution
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095 Better Serving Families in Need With Justin O’Keefe

In this episode, we welcome Justin O’Keefe, CEO & Founder, MAPP – The Memorial Asset Protection Plan. Through hands-on and intentional planning, Memorial Asset Protection Plan helps transition assets from one generation to the next after the loss of a loved one. Money lives and it will go somewhere. Where it’s going to go is the big question. MAPP helps answer that question and more.

Listen to gain insights into building meaningful relationships, the importance of a trusted network, and the power of sharing a home-cooked meal.

Learn more about MAPP: https://www.mappnetwork.com
Connect with Justin O’Keefe: https://www.linkedin.com/in/justin-o-keefe-clu-chfc-cap-lfd-88560177/

Learn more about Nassau Re/Imagine: www.imagine.nfg.com
Connect with us: https://www.linkedin.com/showcase/nassau-reimagine
https://www.tiktok.com/@nassaureimagine
https://www.instagram.com/nsre_imagine

 Listen

Show Sponsors

This information is provided by Nassau for informational purposes only and is not meant to provide any legal, tax, or investment advice. It is not intended to advertise, market or promote third party products or services. Nassau and our sponsors do not endorse and are not responsible or liable for any third party content, advertising, products, services or other materials from such third parties. Symetra® is a registered service mark of Symetra Life Insurance Company.

‘Symetra® is a registered service mark of Symetra Life Insurance Company.’

Laura Dinan Haber095 Better Serving Families in Need With Justin O’Keefe
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094 Leading Corporate Innovation Post Pandemic with Paul Bailo

Innovation is key to the survival of humankind. The ability to adapt and change. So why is it that most humans fear change?

In this episode, we welcome Paul Bailo, Chief Executive Officer of PIP Consulting Group by day, professor by night, author, and social entrepreneur. Join us as we discuss creativity, innovation, corporate culture, and navigating the importance of the creators, maintainers, and why the world needs everyone. 

It takes significant energy to turn ideas into action – are you ready?

Learn more about PIP Consulting Group: https://pipconsultinggroup.com

Connect with Paul Bailo: https://www.linkedin.com/in/paulbailo/ 

Learn more about Nassau Re/Imagine: www.imagine.nfg.com

Connect with us: https://www.linkedin.com/showcase/nassau-reimagine
https://www.tiktok.com/@nassaureimagine
https://www.instagram.com/nsre_imagine

 Listen

Show Sponsors

This information is provided by Nassau for informational purposes only and is not meant to provide any legal, tax, or investment advice. It is not intended to advertise, market or promote third party products or services. Nassau and our sponsors do not endorse and are not responsible or liable for any third party content, advertising, products, services or other materials from such third parties. Symetra® is a registered service mark of Symetra Life Insurance Company.

‘Symetra® is a registered service mark of Symetra Life Insurance Company.’

Laura Dinan Haber094 Leading Corporate Innovation Post Pandemic with Paul Bailo
read more